July 26, 2019 — Have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in?

While clients who break their own sites are guaranteed revenue, those calls never come at a convenient time and are ALWAYS urgent.

So what can we do to both empower our clients and make sure their sites continue to run well?

This talk will present several ideas for ways that we can do just that, including:

Helpful pluginsHow to train a client in WordPressHow to set user permissionsHow to set pricing for fixing mistakesCreating a user manualOther tips for managing the client relationship

Attendees will leave with some good ideas and action items to better help clients help themselves…or not.

October 21, 2018

December 12, 2017 — In my experience, answering these questions are building blocks for a successful client relationship- whether a small theme project or one with a huge scope.

Because at the end of the day, we are humans dealing with other humans.

Presentation Slides »