June 30, 2016 — Why You Want a Four Star Review Everyone gets bad reviews. It’s the nature of the beast when you put your product and code out there for everyone to use and abuse. But too many people spend their time fighting the wrong battle and striving for the wrong ratings. Don’t become the death of your own product; handle your reviews sanely and you will be the success you’ve always wanted to be. Key Takeaways: What to look for in reviews, how to take good from the worst reviews, how to handle yourself in bad reviews, understanding what is experience, making the most of reviews.
December 24, 2015 — Anyone who has a plugin or theme up on the WordPress.org repo has likely faced them: user reviews about your product, running the gamut from gushingly enthusiastic to barely-masked rage. Whether you’re a plugin developer watching new reviews flow in without any idea how tackle them, a support person tasked with keeping the community happy or a user who has left reviews without a clear understanding of what the plugin team does when they read it, this session should be a useful overview on making reviews work for everyone.
In this session, we’ll walk through:
Why every WordPress.org review deserves a reply in a timely fashion
Strategies for turning negative reviews around (1-star to 5-stars, baby!)
How to develop a scalable system for replying to reviews that minimizes growing pains, making the task easy to delegate/share among team members as your user base and support team both grow