This is a great presentation – a general overview of challenges faced by WordPress.com support.
Question for Sheri: When we talked at WordCamp, you mentioned the idea of allowing support techs to change or improve help request titles written by users seeking a solution to their problem. I found this very promising. Part of my presentation on WordPress SEO talks about the difficulties associated with help request titles that are too vague or fail to describe a problem accurately. This becomes an issue for human users who are searching through help forums trying to find an answer, and it’s also an issue for search engines because they can’t do a good job of indexing those requests.
Joint
December 6, 2010 at 7:57 pm |
This is a great presentation – a general overview of challenges faced by WordPress.com support.
Question for Sheri: When we talked at WordCamp, you mentioned the idea of allowing support techs to change or improve help request titles written by users seeking a solution to their problem. I found this very promising. Part of my presentation on WordPress SEO talks about the difficulties associated with help request titles that are too vague or fail to describe a problem accurately. This becomes an issue for human users who are searching through help forums trying to find an answer, and it’s also an issue for search engines because they can’t do a good job of indexing those requests.
January 12, 2011 at 4:17 am |
I think so great that presentation, thank’s for your information.