Carolyn Sonnek: We Can’t Read Your Mind :: How To Find Help For Your WordPress Problems

One response on “Carolyn Sonnek: We Can’t Read Your Mind :: How To Find Help For Your WordPress Problems

  1. Linda Willis

    Thanks for your suggestions, Carolyn. Although I adhere to most of what you suggested, you gave me some positive ideas on how to be even more specific in both subject and content. Will give more re. technical level (now just say “not too technical”) by saying the techy things I can handle like HTML editing, FTP, etc. Will post screenshots more often as well (I use Snipping Tool – simple to use). Now I may even post to your Jetpack forum about a conflict between it and blog our site “helper” identified!!

    Thanks again,


Continue the discussion

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


May 25, 2014

Having problems with WordPress? Are you having trouble finding answers? Do you need to reach out and ask for help?
This presentation covers how to make good support requests, what things to avoid when reaching out for help, and the resources the WordPress community has for everyone’s use that may answer your question for you.

Presentation Slides »

Rate this:


WordCamp Minneapolis 2014 34


Carolyn Sonnek 5


Support 77


English 9704

MP4: Low, Med, High, Original
OGG: Low
Subtitle this video →
%d bloggers like this: