October 8, 2015
In this session, we dig into what it means to really satisfy a client (with a fun dip into some cognitive psychology), develop a process to find out what the Target is so you can hit it every time, and discuss why it’s easier, more profitable, and more effective than trying to “Wow” everyone you work with.
October 9, 2015 at 8:37 am |
Phenomenal presentation! So glad that it is up now on WordPress.tv so that I can share it during the next #CustServ chat hosted by @MarshaCollier.