Franz Vitulli: How Not To Give Appalling User Support

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March 11, 2016

More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted. The talk will touch on the benefits and challenges of a great user support and training. I’ll share the most common problems I encountered whilst dealing with support. It will also look at how I give the best support I can and the tools that enable me to do so.
This session is aimed to WordPress developers, marketers and product managers whose goal is helping their customers/users enjoy and get the most out of their product.

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WordCamp Europe 2015 41


Franz Vitulli 9


Short Talks 10
Support 67
training 11


English 6224

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