Mindy Postoff: Giving Great Support to Angry Customers

Continue the discussion

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s


April 12, 2016

One of the hardest parts of running any business is dealing with frustrated and angry customers. If you don’t find a way to resolve their problems, negative reviews and bad word of mouth can have a serious and detrimental effect. This talk is for anyone that has (or hopes to have) customers, because it’s inevitable that at least some of the people you’ll deal with will be angry. You’ll learn a simple, yet extremely powerful, technique that can immediately defuse irate customers, and help get them on the path to a resolution of their problems.

Presentation Slides »

Rate this:


WordCamp Miami 2016 66


Mindy Postoff 1


Customer support 20
Support 68


English 6401

MP4: Low, Med, High
OGG: Low
Subtitle this video →
%d bloggers like this: