Agencies and freelancers exist in order to serve clients: without clients, there’d be no work. Despite – or maybe because of- this fact, we often find those same clients frustrating.
In this talk I’ll share 10 lessons learned for managing clients: during the new business phase, while projects are ongoing, and as projects complete.
Managed properly, client relationships can be tremendously rewarding and fulfilling, even if they do occasionally make you want to bang your head against a wall.

Presentation Slides »