Ben Furfie: It’s Time To Stop Selling Support and Start Selling Updates

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Published

March 15, 2017

More often than not, support requests aren’t actually requests for support, but an attempt to get a website on the cheap. So what can you do to manage our customer’s expectations and ensure your business remains profitable?

The answer? Stop selling support and start selling updates.

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Event

WordCamp Manchester 2016 12

Speakers

Ben Furfie 3

Tags

Customer support 19

Language

English 5621

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