Alice Orru: How I Started Working on Customer Support for a Popular WordPress Plugin as a Total Newbie

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June 30, 2017

Did you ever think that working with WordPress is something that only developers and tech-savvy people can do?
Are you convinced that your being a newbie on WordPress won’t allow you to help people?

In this talk I’ll be sharing my experience on how I started working for a WordPress start-up; how I was struggling with my own impostor syndrome all the time, but still succeeded helping people and answering their technical questions.
In a few months, I will be celebrating my second year with WP Media. I don’t recognise anymore that Alice who was so scared of answering tickets on HelpScout.
This is the beginning of my journey from not understanding customers’ questions to getting my first “Great” ratings on HelpScout.

Are you curious to hear the rest?

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WordCamp Europe 2017 60


Alice Orru 8


Beginner 165
Customer Support 26
Newbie 1


English 9742

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