We have all been there: a project gets defined and scope set when suddenly a new requirement becomes a ‘must have’ from a key stakeholder. Surely this one off addition can’t hurt. But soon comes another one. And another. Until finally our original design has become ‘design by committee’ and no one is happy.

Understanding how to ask the right questions up front can mean the difference between happy clients who are eager to give you more business and nightmare clients who can never be satisfied.

This session will focus on delivering a better discovery process with all team members that not only uncover their individual goals, but uncover the big picture. We will discuss how to ask the right kind of questions. The ones that give you all the backup you need later to stand firm and calm the stakeholder down when the ‘one off’ requests come in.

Presentation Slides »