Emilia Kubo Kirschenbaum: It’s Not You, It’s Your Ticket – Ticketing Lessons from your Apartment

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Published

November 13, 2017

Ever wonder why no one will do what you asked? Maybe it’s not them, it’s you–or at least your ticket-writing ability. Writing clear, informative tickets is the cornerstone to creating a successful project. To demystify the ticket-writing process, we’ll use a list of tasks to clean an apartment and then add clarity and story points so any person can walk in and understand the scope and level of effort for each task. We’ll connect strategies back to web project activities, so attendees can walk away with an increased understanding of well written tickets–their value, and how to write them.

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Event

WordCamp D.C. 2017 31

Speakers

Emilia Kubo Kirschenbaum 1

Tags

Customer support 20
Support 68
tickets 3

Language

English 6576

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