December 26, 2017
Let people in the open-source community know you are listening by responding promptly.
Listen to more than just what users are saying, look for context clues to reach a greater understanding.
Fall in love with the problem, not the solution.
A language gap can still yield an experience overlap.
Don’t just listen to users’ words, observe their actions.
Don’t act like the expert, be the apprentice and let your users teach you everything they know.
Suspend your judgement in order to listen objectively.
Let data ask all the questions.