Andy Fragen: Lessons Learned in the Fast Lane: Developing and Supporting a High-Interest Plugin

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February 27, 2018

Lessons learned from developing and maintaining the GitHub Updater plugin. How I deal with bugs, feature requests, issues, PRs, user support, and more.

Everything I learned about plugin support I learned in the operating room. Interacting with surgical patients and their families involves a similar skill set as maintaining an open source software project. I’m not so certain that the reverse is true so as the saying goes, “Don’t try this at home.” But come find out my surgical pearls to software support.

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