January 5, 2019
When you first start a business, you can’t imagine ever firing a client. Eventually, though, there comes a time when you need to. How do you know when you have reached that point? And how do you handle the break up delicately? I’ll cover systems we use to show if it is still profitable to work with a client, steps we have taken to set reasonable expectations to save a working relationship, and finally how we work to give the client other options if working together doesn’t make sense any longer.