Hannah Smith: Should I poke the bear or stroke the bear: a guide to setting client expectations

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May 15, 2019

Part of building websites is the business of providing a professional service that helps your client solve problems. But it’s easy to fall into the trap of being eager to please and being too quick to say yes, thinking we’re providing good service to our clients. When it comes to delivering said promises, the once very happy client can turn into a big scary bear that wants you for breakfast when delivery doesn’t go as they expect. Nobody likes or wants to be a big scary bear.

In this talk we’ll have a look at some techniques on how to tame the bear. We’ll talk through why it’s important to take the time to set expectations upfront and how you can avoid creating a scary bear situation. We’ll explore the balance between poking the bear aka not being afraid to push back, and stroking the bear aka saying yes.

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WordCamp Manchester 2018 18


Hannah Smith 2


English 9435

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