A mother with a wailing baby in her arms – maybe the baby has an ear infection. A trainer at the rec center who is overwhelmed with requests for team building exercises. A gifted data scientist who just. needs. to. focus. An executive with the future of a three billion dollar company on his shoulders.

These are all people who use the intranet web site my team builds. The code we write affects their daily lives, their work, their health, and the company we all work for.

The developer to end user relationship is very direct. We are in the perfect position to advocate for site users, and ensure that the site we build is compassionate in its design, because we write the code. We are the gatekeepers, and we have a both a responsibility and an opportunity to help, and not harm, the users of our site.