Valentina Thörner: Customer Support – Turning your Nightmare into a Growth Engine

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September 19, 2019

“Oh no! Not another one!” If this is your gut reaction to incoming support requests for your product, service or plugin, Valentina will guide you from terror in the face of unreasonable customers to a state of bliss from the critically important information they share with you. Instead of hypnosis and therapy, she will give a framework to engage with your customers, explaining when and where it makes sense and putting boundaries and resources in place that allow you to offer excellent service when it matters most, without putting you at risk of burnout.

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WordCamp Europe 2019 41


Valentina Thörner 6


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