You might love your website — but does your target market? More importantly, are the people you seek to serve actually converting in terms of your website’s goals?

It’s easy to get caught up in bias when it comes to a project that you’re closely involved with. One way to get around this involves inviting unbiased third parties to try using your website, while narrating their experience. You may be surprised to see the major differences that come to light in terms of what you expected to happen versus how people actually navigate your website.

This process, known as user testing, can quickly become expensive, but it doesn’t have to be. With experience designing websites for 15+ years, UX enthusiast Maddy Osman will provide an actionable process (complete with tool suggestions) for performing user tests on a budget.