February 7, 2019 — I will share my experience on the most common UI mistakes that Designers and Bloggers unknowingly make that could turn off the user, customer and readers. We will also cover practical ways fix those mistakes.

Presentation Slides »

February 7, 2019 — In this talk I’ll share the troubles I’ve faced when asked to host 1:1 chats with Jetpack paid clients on a regular basis. The journey was full of uncertainties, and I questioned myself as a Happiness Engineer. Eventually, it helped me overcome my fears and get the best out of the products I provide support for.

Starting with the pain points of a product, this talk offers a different perspective on face-to-face interactions and pre/post-sales opportunities with potential and/or ongoing clients. This talk is for anyone interested in how to leverage customer service to increase customer loyalty and happiness.

February 6, 2019 — 1. What is a headless (or decoupled) CMS
2. Why use WordPress as a headless CMS
3. Tools and process of building a headless site
4. A basic example and some gotchas we found
5. The Future is (probably) headless

February 5, 2019 — Content Security Policies are another tool we should have in our security toolbelt to help protect users of our sites. In this session you’ll learn what they are, why they’re needed, how they work and the limitations on what they can & cannot do to protect users.

You’ll see a demo of attacks a CSP will block, you’ll see a site broken by a CSP, show what the different CSP directives & options will do and be introduced to some of the tools available to help with implementing a CSP on your sites!

February 4, 2019 — In an ideal world everyone would automatically feel safe and welcome in tech spaces, both at events and in the workspace. But, in reality, creating an inviting space requires work. This talk covers some principles and practices that can be implemented to make a space welcoming for everyone.

Presentation Slides »

February 4, 2019 — How getting involved with the WordPress community changed my life.

Presentation Slides »

February 4, 2019 — Have you ever wanted to contribute to WordPress, but just don’t know where to start? In this panel we will bring together a group of experienced WordPress contributors to discuss all the varied ways that you can easily become involved in the WordPress project.

February 4, 2019 — In May 2016, Harare, Zimbabwe was selected to host a WordCamp Incubator. This led to the birth of a local WordPress community. Thabo will talk about what it took to get the WordPress community in Harare started, and what you can do to grow your community.

Presentation Slides »

February 4, 2019 — Content Management Systems (CMSs) like WordPress, Drupal and Joomla have bridged a huge gap when it comes to content creation and it’s wide spread. They has given a voice to many folks who otherwise would not be heard. When we talk about content creation, we are also talking about templates, wizards, and other tools we use to modify content. As I’ve seen this growth in Africa through my work and my involvement with CMS Africa, I will speak about my love for open source content management and how in Africa it has created a level playing field between the technologically capable and those who don’t consider themselves geeks.

February 4, 2019 — We all know the basics of good customer service, we just tend to hate doing the work. I absolutely love to infect people with my obsession to do business differently. Mostly through sharing my adventures and misadventures with customers, as well as sharing tips and tricks on how I do this with my WooCommerce store and stay sane. It makes for great conversation so I love for people to ask as many questions as possible. I may just throw a few bow ties at the people who ask the best questions.