November 21, 2016 — In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I’ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes. I’ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I’ll discuss why it’s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.

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November 21, 2016 — Our goal: empower a diverse docent community to create their own training hub. Powered by open-source software and an ambitious docent corps, we wondered how to provide a space for docents to self-moderate and share responsibility while adhering to an institution’s guidelines and oversight? A demonstration of the site will provide fodder for discussing the planning, revision, and maintenance workflows that evolved. Modules developed include plugins for the docent library, museum exhibitions, training materials, and roster. Participants will receive links to the custom built software we have released as open source on GitHub. Discussion will focus on lessons learned and how other institutions can incorporate open-source tools for their own training needs.

November 21, 2016 — A practicum in successfully building a freelance business around WordPress.

November 21, 2016 — The pitch and proposal process can be overwhelming and time consuming for small businesses and freelancers. Learn how to improve your proposals, reduce the time it takes to create them and stop pitching for projects that won’t benefit you.

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November 21, 2016 — The number one goal of any nonprofit website is to help the organization meet its mission. Whether it’s driving donations to help bring access to clean water or recruiting volunteers to build new homes and restore playgrounds, a nonprofit’s website can greatly help with this. This session goes into how to use WordPress to drive and collect donations and recruit volunteers as well as tips and tools on how to maintain a healthy WordPress website over the long-term.

November 21, 2016 — I was a writer and executive assistant with a solid liberal arts education when I first encountered WordPress in 2009. Since then, I’ve gone from knowing only very small bits of HTML to working full time as a developer. In this session I’ll talk about how I transitioned to a career in web development while working full time. We’ll also cover suggestions on what to learn first, strategies on how to learn technical subjects, resources I’ve found helpful both offline and around the web, how to get experience with real projects, and perhaps most importantly, how the WordPress community can be an amazing resource to help guide you along the way.

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November 21, 2016 — Do you want to learn how to create video with a smartphone for your WordPress blog? This talk is for you. With practical examples, I am going to show you some basic rules for creating relevant video content for your blog.

Since about half a year now, I have been using more video for my social media and blog because I think it nicely illustrate my digital nomad adventures. With VINUBIS Video Editor plugin for WordPress – http://www.wp-video-editor.com – I found a way to easily create video out of my smart phone directly onto my WordPress blog.

My talk will include a live video recording that I will then edit and render with VINUBIS Video Editor plugin for WordPress and publish into this post, from my WordPress blog.
All this will be done live during the talk, so that you will be able to really experience my process of video creation. Hopefully, I’ll inspire you to create more video for your blog.

November 21, 2016 — Always wanted to contribute to the community but think you have to be a developer? WRONG! Contributing is within reach of everyone. Learn about the available projects, meetups, and communities. Find the perfect place to get started and have fun.

November 21, 2016 — As an agency that builds enterprise level websites on WordPress and Drupal, The Web Development Group tackles weighty information architecture challenges daily. Equipped with Advanced Custom Fields our developers partnered with our strategists to create a template system that empowers clients to have control and maintain consistency. Vajaah, Chief Strategist, will partner with Kurtis, Senior Developer, to talk about the process, the build and the product.

November 21, 2016 — Too often vital information is locked away in somebody’s email in box, personal or office shared drive, or often hard to find on a SharePoint site. For the US Department of State, it is only compounded when over 25% of the entire diplomatic workforce transfer to another country every year. When they transfer their knowledge often goes with them. So the Department of State is making an effort to make knowledge management priority #1. Over the last six month, the Office of eDiplomacy has been crafting a new knowledge management collaboration environment harnessing power of WordPress. We have been using WordPress Multisite, BBPress, BuddyPress, Gravity Forms combine with open source and commercial plugins and theme, to make a cost efficient KM portal. The system is currently in the proof-of-concept testing. We have a road map that will include Mobile Deployment, Elasticseach, integration with other tools such as SalesForce.