Lauren Jeffcoat: Support Starts Here – How To Go The Extra Mile To Make and KEEP Your Customers Happy

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Published

November 21, 2016

In this session I will be covering the importance of good customer service and the powerful impact your support team has on your business. I will discuss practices to use and practices to avoid. I’ll take poor customer service examples and show how they could be handled differently and turned into excellent customer outcomes. I’ll also cover the steps to develop and implement an all star customer service program. This will include the secrets to providing super service, general support standards, and how to get things right for your customers. I’ll discuss why it’s important to go the extra mile to make and keep your customers happy so that they turn into returning customers and brand ambassadors.

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Event

WordCamp Baltimore 2016 29

Speakers

Lauren Jeffcoat 2

Tags

Customer Happiness 3
Support 49

Language

English 4448

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