Matt Cromwell: Scaling your WordPress Support for growth

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October 8, 2016

Scaling Your WordPress Support for Growth

Supporting your products well is one of the best ways to ensure solid growth of your company. But growth also puts additional strain on your support team. This presentation will give you tools to understand how to scale your support before your team gets overwhelmed.

There are several important factors that go into scaling a support team. The primary ones revolve around the following:
Understanding Support is Generated from Sales
Knowing How Much Support You Can Sustain
Knowing How Much Time you Need to Train New Staff
This presentation will cover those items in detail with tools, resources, and live data based on our experiences at WordImpress

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WordCamp Los Angeles 2016 19


Matt Cromwell 5


Customer Care 2
Customer Service 6
Customer support 10
Support 48


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