My first year in business, I made a whopping $12,000. Before taxes. You can bet I “celebrated” with a whole bottle of (cheap) wine and a lot of tears. I’d worked SO hard, only to feel like a failure. Five years later, and my rates have shot from $500/website, to over $10k/website. It’s possible, but it’s not an easy process. In my talk I break down how I improved my skills, created a better customer experience, and was able to raise my rates–and how others can too! It’s not all about code or design skills, the most overlooked soft-skills of customer service and communication played the biggest role in commanding higher prices. I want to help others utilize these skills so they can boost their prices too.