Matt Cromwell: Best Practices on Providing Free Support for your Plugin or Theme

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December 12, 2018

If you are a WordPress plugin or theme author, you probably have mixed feelings about the WordPress Support Forums. For many, they are a necessary evil of the WordPress product developer experience. While they are limited, the advantages they offer far outweigh the disadvantages when tackled well.

I’ve been providing support on the support forums for over 5 years for a wide variety of plugins. I’ll share my experiences and provide insight and tools that will make you a believer both in free support and in the value the .org support forums can provide to you and your business.

Attendees will gain a deeper knowledge of all the resources the Support Forums offer. They will also learn of new tools at their disposal to offer more effective technical support for their users on the .org forums.

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WordCamp Los Angeles 2018 28


Matt Cromwell 14


best practices 46
plugin 106
Theme 47


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