András Guseo: Faster Support – From Both Sides

Continue the discussion

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Published

September 19, 2019

Andras has been working in a dedicated support role for 3.5 years, during which he saw the ins and outs of support. Quick and easy help with fast resolution, as well as long conversations, miscommunication, frustrating issues, angry clients, escalations, and parting. In his talk Andras will give some tips and guidance to both parties — the support agents and the clients — on how providing and asking for support can be made a faster and better experience.

Presentation Slides »

Rate this:

Event

WordCamp Zurich 2019 18

Speakers

András Guseo 3

Tags

Support 73

Language

English 8095

Download
MP4: Low, Med, High
OGG: Low
Subtitles
TTML: English
Subtitle this video →
Producer
%d bloggers like this: