June 16, 2020 — When I took up a job at a WordPress company, little did I know that my entire way of thinking was about to change. In this talk, I share my experience in dealing with what seemed like a whole new way of life; how I adapted to a full-time job and paved my way through my ADHD and anxiety. I also talk about the amazing WordPress Community and how interacting with the Community helped me become a better person.

June 16, 2020 — As the Internet unites us and changes our expectations, our preconceived notions about customer support need to evolve. In this talk, you will learn how you may be doing support wrong, and how you can make it a powerhouse of revenue for your business.

June 16, 2020 — Learn to design and develop WordPress websites and themes that generate leads for your business.

Presentation Slides »

June 16, 2020 — Learn what inspires others to become WordPress community enthusiasts!

These community leaders have organized countless WordCamps, Meetups, and other community events; spoken at even more; and encouraged others to contribute-to, learn-from, and participate-in the WordPress community.

June 16, 2020 — Opening remarks from day two of WordCamp Kent 2020

June 16, 2020 — closing remarks from day two of WordCamp Kent 2020

June 16, 2020 — Everyone is going digital, but sales don’t happen automatically. This talk shares the strategies and changes that you can implement to gain visibility, reach, and sales.

June 16, 2020 — Working with WordPress does not mean you can only learn from others learning WordPress. This WordCamp 2020 Keynote address explores the merits of learning from other communities.

June 16, 2020

June 15, 2020 — Any designer that has had more than a handful of clients knows that they are not all the same. Just like in any business there are those that are well let’s just say a bit more difficult or hands on than others. So how do you handle these clients without losing yourself in the process? Compassion… that is right compassion is key in every relationship, even in business.
Say you have a client that quits responding to your emails, or perhaps they are late on their payments. Our knee jerk reaction is to cut them off and move on to the next more cooperative client. Did you take a moment and put yourself in their shoes and perhaps ask them what might be preventing them from meeting your expectations? Life happens and trust me you will hear every excuse in the book as a business owner. I cannot tell you how many “checks in the mail”, “my air conditioner went on the frits again”, “my car broke down”, “I got a divorce” and much more. I now know what teachers go through when the proverbial dog ate my homework is laid on them.
Through all these excuses and some legitimate reasons, as business owners we must continue to provide the impeccable white glove service our clients have come to expect from us. In this talk, Charles will go over ways of handling different clients with and scenarios with the same level of compassion and service his and hopefully your company has become known for. Key areas such as listening, responding with empathy, learning how to avoid the drama queens and what to do when you find yourself in business with them.