April 14, 2019 — In 2015 while running my previous business Action Gear we won the eCommerce Awards for “Best Customer Service in SA”. My topic would run through the key concepts for online business owners to know in order for them to be able to offer brilliant customer service too.
April 7, 2019 — This talk aims to all the people who can possibly interact with users and are looking to fine-tune their customer support skills.
December 2, 2018 — Paula will be walking us through how to take an audience first approach to designing your website, and not focusing all on yourself. She’ll walk us through how to find what questions your audience are asking, what you can do to ensure your site is answering them, and not to keep them coming back for more. You’ll walk away with actionable plans and tools that you can implement on your website right away with minimal changes.
February 26, 2018 — This talk will cover quick and easy methods to get feedback from your customers and increase the usefulness and usability of your website without needing a dedicated research team.
August 7, 2017 — User-centered design isn’t just the latest trend – it’s a natural extension of good customer service. By focusing on basic usability principles, you are more likely to make your customers (visitors, users) happy, and to meet your business, client, or personal goals.
Get simple tips on user research, creating good content, and UX standards that don’t change. User-centered design can help answer arguments and avoid tangents in the development process, and results in a better product.
August 6, 2017 — Described as brilliant, awesomesauce, hilarious and so-engaging-you-will-forget-to-eat-your-snacks, Marianne delivers a client experience sure to exceed your team-building expectations. She is the founder of Work Warrior LLC, a company that helps small-business owners build wildly successful teams. Marianne teaches business owners how empower their employees to do more, so they can focus on what they love to do … build their businesses.
May 16, 2017 — When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.
However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.
July 4, 2016 — In his 10 minute unconference talk Wildheart co-founder, Guy explains what the curse of knowledge is and offers practical tips on how you can “break the curse.” The challenge all business owners face is to bridge the gap of knowledge between us and our customers.
July 3, 2016 — How to achieve happiness? I will present the formulas for Customer Happiness, practical ways to implement them, and how a scientific approach to Happiness can increase profits and improve businesses. Greatest benefits of this talk would have plugin and theme developers/companies and WordPress consulting agencies.