August 6, 2017 — Described as brilliant, awesomesauce, hilarious and so-engaging-you-will-forget-to-eat-your-snacks, Marianne delivers a client experience sure to exceed your team-building expectations. She is the founder of Work Warrior LLC, a company that helps small-business owners build wildly successful teams. Marianne teaches business owners how empower their employees to do more, so they can focus on what they love to do … build their businesses.

May 16, 2017 — When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.

However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.

July 4, 2016 — In his 10 minute unconference talk Wildheart co-founder, Guy explains what the curse of knowledge is and offers practical tips on how you can “break the curse.” The challenge all business owners face is to bridge the gap of knowledge between us and our customers.

July 3, 2016 — How to achieve happiness? I will present the formulas for Customer Happiness, practical ways to implement them, and how a scientific approach to Happiness can increase profits and improve businesses. Greatest benefits of this talk would have plugin and theme developers/companies and WordPress consulting agencies.

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December 28, 2015 — Обущарят може и да ходи бос, но онлайн специалистът трябва да има свой сайт. От лекцията ще научите как трябва да изглежда сайтът ви, за да печелите лесно нови клиенти, как да го маркетирате правилно и как да минете крачка пред конкурентите си. Това не е лекция само за дивелъпъри, а за всеки дигитален професионалист.

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December 14, 2015 — We often forget when designing and developing websites that there are actual users on the other side of the screen. Whether through ability, age or cultural differences, there are a lot of ways that we can inadvertently alienate users. We sometimes forget that we’re making websites for our clients and customers, not ourselves.

In this presentation, I’ll give a brief rundown of considerations that should be given to make your website as effective to as wide a range of users as possible. Accessibility, internationalization, UX and UI changes will be covered, as well as some tips on how to determine your goal, and make your website work toward that goal for you.

December 8, 2015 — Når det kommer til sikkerhed ifht. de løsning der leveres, har vi et ansvar som WordPress udviklere, ejere af bureauer og virksomheder, samt leverandører.

Ikke kun over for vores kunder – men også vores kunders kunder.

I denne præsentation vil vi tage et overblik over hvad sikkerhed for WordPress løsninger er og hvordan vi med relativt enkle tiltag, kan øge sikkerheden markant for vores kunder og deres kunder.

November 22, 2015 — The goal is impact. The tool is WordPress. But the strategy is education. Because simply giving a customer a website doesn’t mean they won’t mess it up or limit their own potential impact because of silly mistakes. Hear the stories of mistakes and learning that allowed customers to have the true impact they wanted – from blogs to eCommerce sites.

July 16, 2015 — With these days’ hypes like Conversion Rate Optimization and A/B testing, it’s easy to lose track of what you’re actually doing. You’re not just optimizing stuff for the sake of optimizing. You’re improving your products, your website and ultimately the customer’s experience. And how can you do that when they’re just a number to you? You can’t. You have to realize: your customers are actual people.

July 8, 2015 — This talk covers great strategies for supporting your WordPress product. Learn tips and tricks on handling and even reducing your support overhead based on tried and true business principles like 5s, poka-, and more. and discuss strategies for handling problem customers without alienating them and creating goodwill through customer interaction.