April 18, 2017 — Product companies are keenly aware of how important user experience is in the success of their theme or plugin. Designers and developers debate the merits of the hamburger icon, talk about content hierarchies, and strive to create an experience that surprises and delights their end users. We carefully craft, test, and iterate because usability is a make or break component of any digital product. One of the most difficult user experience hurdles to overcome is teaching people how to use them. An intuitive user interface, well defined hierarchy of information, and clear calls to action are a vital component of a positive user experience–but what happens when your product is more complex than you can describe in a five screen on-boarding animation? Bridge the usability gap with education. By educating your users, you’re creating a positive, empowering experience. Education empowers them to use your product without waiting for a response to a support ticket. There’s instant gratification. Who doesn’t love that? Whether it’s written documentation, video tutorials, or hands-on workshops and webinars, explaining complex concepts in a way anyone can understand can be the difference between a product people love and one they…don’t. In this presentation Chris will walk you through how your company can leverage education as a powerful force for improving the user experience of your product.
April 14, 2017 — As a developer working at a UX and WordPress agency, I’ve learnt a lot about common UI and UX mistakes. In this presentation, I will talk about how this knowledge helped us eliminate many pain points in WordPress itself and how this benefits the whole WordPress community thanks to open source.
From user registration to email notifications, I will highlight a few areas in WordPress that we thought were difficult to use, and how we solved these issues. This will include helpful advice for developers who want to learn more about UX and designers who want to start contributing to WordPress core.
April 14, 2017 — About half a year ago I gave a talk at a WordCamp in my country.
A big fat elephant had been sitting in the middle of the room since WordPress in had existed in our language, and at that WordCamp I pointed right at it.
I demonstrated how terribly frustrating the presence of that elephant was for people who got to sit in its shadow.
I also presented a plan to get the elephant out of the room in orderly fashion, and bring in unicorns instead.
Many people cheered when I had finished the talk. A few said nothing. Nobody argued the beauty of unicorns.
A couple of weeks later I went to Rosetta and proposed the localizing community should retire the elephant soon now.
Then I introduced the unicorns.
Hell broke loose.
Some people argued unicorns didn’t exist (while looking right at them), and what I had presented was unethical.
Others said the elephant had officially been approved to sit in the room, and as long as no official regulation existed to replace that statute, it would be beyond irresponsible to proceed removing an official animal from an official room, and besides, who believed in unicorns anyways.
A couple of people started to cast rocks.
Luckily, I had friends who helped me out.
When the sun finally came out again, we picked up our courage and moved on.
I kept looking after the unicorns.
I read books and articles about elephants and unicorns, and how that elephant possibly had become so official. And how unicorns were becoming official as well—slowly, but steadily.
There is a filthy big little shame sitting in WordPress’ localized user interfaces, in many languages with grammatical genders: Women are discriminated by default. This talk addresses the need to solve that dilemma—and examples how it possibly can be solved.
April 13, 2017 — Come organizzare il menù di un sito sulla base dei suoi contenuti, dall’architettura delle informazioni alla scelta della tipologia di menù. Un’introduzione alle strategie di mapping – concettuali, tecniche e grafiche – che sono alla base di un sito che raggiunge i propri obiettivi.
April 10, 2017 — How can you truly create an experience without knowing who you are creating it for? Why does so much get made without user research? Why do so many creating experiences not run user tests or engage with their users at any point? It isn’t a privilege of the wealthy agency or invested company. In this talk I’ll show why knowing your users matters and how you can start truly understanding them to make a better experience.
March 28, 2017 — เล่าเรื่องการออกแบบเว็บไซต์โดยคำนึงถึงพฤติกรรมของผู้ใช้ ซึ่งเราจะมองผ่านการทำ User Journey แบบคร่าว ๆ
November 13, 2016 — Maybe you have heard of user experience (UX) but don’t know much about it? Or you want to better the experience your visitors have at site, but don’t know where to begin?
UX professionals from the Ladies that UX Durham group will do a 15-minute overview of UX then hold a panel to field your questions and ensure you walk out with practical ideas of how to use UX practices to improve your WordPress site.
November 2, 2016 — The Voice within Your Interface: An Easy Way to Grow User Retention
Beyond the functionality they are meant to serve, products that require interaction speak to users. Some have a friendly, reassuring voice, others send confusing messages or don’t speak at all.
This presentation focuses on the various types of messages that can be used inside the interface of a product to improve the user journey. From success and error messages to guiding tooltips or new feature announcements, we will talk about when to use and how to design the voice inside our products.
October 27, 2016 — There are five rungs to the UX Design Success Ladder, it starts at functional where basic WP templates and development driven plugins reside. If you’ve had a user experience designer work with your site, plugin or template, you’ve likely stepped into the second step, usable. The great UX work starts after that, as we strive to climb the ladder to comfortable, delightful and meaningful. Learn ways to think about elevating design for websites, templates and WordPress products for UX success. We’ll also review real-world examples and open up Q&A around design thinking and execution.
October 8, 2016 — The transfer of information is paramount in design. Technology has made it possible to consume a mass of information in minimal time – is your design helping the flow of this information, or hindering it? While accessibility for those with challenges is one end of the spectrum, have you been designing for the other end? Have you been designing for telepathy or those with advanced capabilities? This talk will explore the spectrum of accessibility for both the challenged and the more advanced in today’s design.