Manuela van Prooijen: How to develop a “shitty client” radar

2 responses on “Manuela van Prooijen: How to develop a “shitty client” radar

  1. lewiscowles2015

    A little negative. Obviously people need to pay you, they need to be reasonable, but some client profiles suggested a very rigid client experience (the 1px person). There are much nicer ways to deal with people to avoid those behaviours such as asking them to communicate problems rather than solutions and trust in your expertise delivering the solution.


    • manuelaweblish

      Thanks, Lewiscowles for your honest feedback. The examples I used are fortunately not widespread characters. Dealing with them is not an issue anymore now, as I know how to recognize the red flags in early negotiation or working stages. I received much feedback from folks at WordCamp Berlin. They were happy they could finally talk about their bad client experience and recognized this type of clients. Some said they even had clients that had characteristics of all of them… But I acknowledge your comment that it can be received as slightly negative. Good thing for me to work on 🙂 Thanks again!


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May 16, 2017

When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.

However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.

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WordCamp Berlin 2017 11


Manuela van Prooijen 8


Client Relationship 51
Customers 28
Difficult Clients 8


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