‘Difficult Clients’ Videos

  • Kathy Drewien: Steps for Dealing with Difficult Clients

    WordCamp Atlanta 2019Speaker: Kathy Drewien

    June 27, 2019 — Ah, clients—we need them, we crave them. WordPress consultants and freelancers mostly live in attraction mode, constantly building a vibrant roster of sweet-spot clients. But not every client is a good client. So while you’re courting new relationships, beware of the challenging types of clients almost never worth the trouble.

    After this session attendees will be able to:

    – Identify danger signals before engagement
    – Learn 5 steps for handling difficult clients
    – Discover how to politely fire a challenging client
    – How to prevent future nightmare clients

  • Kathy Drewien: Steps for Dealing with Difficult Clients (And Preventing Them Altogether!)

    WordCamp Raleigh 2019Speaker: Kathy Drewien

    June 6, 2019 — Ah, clients—we need them, we crave them. WordPress consultants and freelancers mostly live in attraction mode, constantly building a vibrant roster of sweet-spot clients. But not every client is a good client. So while you’re courting new relationships, beware of the challenging types of clients almost never worth the trouble.

    After this session attendees will be able to:
    – Identify danger signals before engagement
    – Learn 5 steps for handling difficult clients
    – Discover how to politely fire a challenging client
    – How to prevent future nightmare clients

  • Lee Drozak: Difficult Clients or Clients Who Become Not So Ideal

    WordCamp Pittsburgh 2018Speaker: Lee Drozak

    December 11, 2018 — We’ve all had one, or two or more – the client from hell. Sometimes it’s because we didn’t want to say no and other times it’s because we didn’t know any better. In this presentation, you’ll learn how to weed out those who will suck up your time, micromanage a project and leave them happy, so they refer you to their friends and people in their networks.

    You’ll walk away knowing…

    How to vet prospects before you say yes to them
    How to keep a project on track and make the client feel like a partner
    How to address out of scope issues
    How to provide follow-up to keep them coming back
    How to know if it’s time to terminate and fire that client
    Running a business is hard and having clients from hell makes it stressful. This workshop is for businesses of all size, whether your a freelancer going it alone or an agency working with a full team.

  • Matthias Held: How to deal with difficult clients

    WordCamp Cologne 2017Speaker: Matthias Held

    November 28, 2017 — Matthias spricht über seine Probleme mit Kunden und wie er damit umgeht.

  • Manuela van Prooijen: How to develop a “shitty client” radar

    WordCamp Berlin 2017Speaker: Manuela van Prooijen

    May 16, 2017 — When you started your web design company you fantasized about doing all day the one thing you love most: creating beautiful websites, writing code and making the internet a better place. Fast forward a few years: you love and appreciate most of your customers.

    However, every once in a while you get a client that drives you bananas! Shitty clients can drain your creativity, make your life difficult and take a lot of your time. They are every business owner’s nightmare and almost everyone in the web development has an outrageous “client from hell” story to tell.

  • Damon Schopen: A Freelancer’s Guide To Handling Difficult Clients

    WordCamp Waukesha 2017Speaker: Damon Schopen

    February 7, 2017 — A new client contacts you about a project they want you to do. You quickly negotiate a price. You can’t quite put your finger on it, but you get the feeling that something isn’t quite right. You are really excited to start the new project and make some money so you start right away. You get a couple days in and the client is adding all kinds of things to the project that they thought would be included. On Friday they remember that they never told you the project needs to be completed by Monday. Knowing that it is impossible to finish the project by Monday you get a sinking feeling. Meanwhile, the client thinks that what they are asking for is perfectly normal. After all this is their first website. Quickly you begin to curse the day you met the client and wish you never took on this project.

    Having the skills to design and develop a website is only part of what you need to become a successful freelancer. Working with clients and managing expectations are essential skills to have as a freelancer. This session will be an open discussion about how to work with clients and manage projects.

    Presentation Slides »