May 9, 2019 — In this talk for freelancers and small business owners, I’ll talk about how committing to regular, tiny changes in your business can lead to big rewards and improvements over time. For the past year, an accountability partner and I have been completing weekly challenges for our small businesses – and we’re both surprised at how big a difference these little habits and changes have made to our businesses and our lives – we both feel better, more in control, smarter, stronger, and just more generally amazing. In this talk, I’ll share our approach, how we come up with the challenges, and invite folks to join us!

May 9, 2019 — In customer support, which is better, promptness or empathy?

What does playing guitar or changing diapers have to do with wowing customers and users? (It’s probably not what you think.)

How can your support go from “good” to “Amazing!!!@!”

In this talk, the Senior Support Technician for a growing, international WordPress plugin business which supports roughly 200 customers a week will show you how you can level up your support team using skills learned from foster (and biological) parenting, playing guitar, and five years of supporting both free and paid WordPress plugins.

We’ll cover:
– The most important driver of customer happiness in product support
– How to outsmart your own personality deficiencies to excel in empathy
– Something you can start doing today to immediately see results in email/ticket/forum support.

There’s no secret formula for success in support, but armed with the right tools, attitude, and training you can make WordPress better, one ticket at a time.

May 9, 2019 — Being a blogger sounds like fun, but not when you are staring at an empty calendar you have committed to filling with content. April will walk you through planning your content for the next 12 months, so you always know what you are writing about. Walk away with a solid plan and the confidence to start creating great value for your readers.

May 8, 2019 — On the 19th of march, part of the WooCommerce team came to Barcelona to debate about WooCommerce but first we had the special meetup about and Gutenberg by Rohit Motwani.

Gutenberg is the project name of the brand new editor for the WordPress platform that was released as part of WordPress 5.0. It has the potential to radically change the way we create posts, pages, products, and basically everything else on your site. It opens the door to unifying the different parts of the website building process, making it easier for website creators.

For plugin authors, this change can be a challenge. Do I have to update my plugin? How do I know? If so, how do I adapt? The WooCommerce Support team is coming to Barcelona to answer all of these questions. We are looking forward to meeting you!

– Speaker: Rohit Motwani
Rohit Motwani is a Happiness Engineer at Automattic, specializing in supporting WooCommerce customers via tickets, livechat and in forums. He has been involved with testing Gutenberg with WooCommerce in mind and is a strong advocate for adaption and adoption in India and beyond. Find out more here: https://rohitmotwani.com/

– WooCommerce Team attending:
Aashik Poonja, Grigorij Urasov, Hari Shanker, Ines Van Essen, Luminus Alabi, Stuart Duff, Valentina Thörner

May 8, 2019 — A panel discussion with members of the WordPress community exploring ethical issues that can arise when working with clients, with each other, and within the WordPress community at large.

Panelists will include:

Kiera Howe
Nick Adams
Maryann Reissig
 

May 8, 2019 — Mindfulness is the future of work – from Google and Microsoft to Cheerios and Aetna Insurance. Workplaces and employees are embracing mindfulness in health and wellness programs through North America & Europe. Learn how the science affects our brain making us calmer & healthier.

May 8, 2019 — In this session, I will cover how to connect with others in the WordPress community, how to build relationships and trust with other professionals, best practices for successful partnerships and mistakes to avoid so that your partnership can thrive.

This topic is relevant to anyone who wants to get more connected in the WordPress community as a contributor or start working with others in the community in a professional manner.

May 8, 2019 — Description: Session Abstract:
It has been 5 yrs since High Performance WordPress and a lot has changed. This is an updated talk with new material that builds on the lessons learned in my 2014 WCNYC talk. There is a discussion about theme and plugin design.

Goal: 
Teach developers how to design with performance in mind. How should you structure your theme and plugin code to not be a bottle neck to page load time. What are some of the tools you can use to analyze your code to improve the efficiency. 

This talk is also a good session for non devs to catch some Zzzzz (just kidding), but seriously devs will be on the edge of their seats taking notes and learning new stuff.

Site owners/maintainers will learn about important concepts like CDN configurations and tools they can use so that they may have informed discussions with their developers/consultants.

May 8, 2019 — With all the new changes to WordPress with Gutenberg, many people are confused.I’m going to show you how to create your home, about and contact pages in 30 minutes using Gutenberg blocks.

May 8, 2019 — Over 15 million U.S. Internet users have some form of impairment that affects their ability to use the Internet.
In this talk, we will share some simple ways to improve your site’s accessibility. These changes help everyone. As an extra bonus, accessibility improves your search engine optimization (SEO).
By the end of this session, you will be able…
1. To understand why accessibility is helpful for everyone.
2. To help make your website better for the visually impaired.
3. To help make your website better for the hearing impaired.
4. To help make your website better for the mobility impaired.
5. To improve your website SEO.