January 24, 2019 — I will discuss how to secure your 2nd client. I will give three techniques and showcase how they work.

January 8, 2019 — I will discuss how to secure your 2nd client using three techniques: your family/friend, your 1st client, and the WordPress Community.

Takeaways:

How to secure clients
Ways to grow your business
Take some of the stress out of getting more clients

January 5, 2019 — When you first start a business, you can’t imagine ever firing a client. Eventually, though, there comes a time when you need to. How do you know when you have reached that point? And how do you handle the break up delicately? I’ll cover systems we use to show if it is still profitable to work with a client, steps we have taken to set reasonable expectations to save a working relationship, and finally how we work to give the client other options if working together doesn’t make sense any longer.

December 13, 2018 — C’est un débat entre plusieurs écoles de pensée… Donner un accès admin au client lors de la livraison du site Web ou pas? Peut-être que je ne me ferai pas d’amis, mais je crois qu’oui. Le client a payé pour un site Web, il a le droit d’avoir un accès avec tous les privilèges ou presque. Ce serait comme lui vendre une voiture sans les clés… Je recommande toujours quelques étapes avant de lui remettre le «pouvoir» : plugins, formation et… confiance !

Presentation Slides »

October 5, 2018 — You’ve completed a client’s website, They are happy, and you got paid. This should not be an end, but a beginning of a beautiful friendship. So let’s talk about setting up a business with happy clients and recurring revenue.

September 24, 2018 — Prelekcja pokazująca proste i efektywne sposoby współpracy z klientami. Dokładnie obrabianie leadów, formy współpracy, proces briefowania, komunikacja, zarządzanie relacjami.

August 19, 2018 — Regardless of its size, the most critical pillar of maintaining and growing your business is going to be servicing clients. For some of us, this is one of the most invigorating parts of what we do, for others, it can be one of the hardest.

In this talk the speaker will propose answers to the following questions:

1. How do you keep sensible boundaries with your clients?
2. How do you say NO without ruining your relationship with your client?
3. How do you make your client an ally instead of feeling like they’re an interruption?
4. How will really serving your client actually serve you?

In the whole gamut of clients, from solopreneurs to international global corporations, one thing is constant, you need your them more than they need you. How this often plays out is that you find yourself bending over backwards to keep them happy… sometimes to your own detriment.

In this talk you’ll learn how to make yourself indispensable to your clients, without becoming a doormat.

Presentation Slides »

June 11, 2018 — Deep in the heart of every client lurks the same secrets: things they don’t (or can’t) say to their service providers. This session will explore the fears and insecurities one must understand to provide top-notch customer service.

April 27, 2018 — Freelancers and agency owners, does this sound familiar? You don’t have enough money to pay your bills. You have a few clients, but you’re rushing projects and doing less than your best work because you don’t have enough time to find new work AND complete the projects to which you’re already committed at the same time. As much as you’d like to charge more for your work, nobody takes you seriously because you’ve only done small, cheap projects so far.

This is what happens when you accept the wrong clients. Most of us think we have to start at the bottom with low paying jobs and work our way to the top, yet that approach leaves us broke and stuck. In this session, we’ll talk about which clients you should turn down, which you should target, and how to command twice your current rate without needing an impressive portfolio.

April 27, 2018 — Your clients (prospective and active) are not telling you the truth. Maybe it’s about a project that’s gone off track or a website dream they envision. Or maybe they’re not sharing their thoughts on ways their business could grow its sales or improve operations.

By demonstrating your ability to be truly authentic at each step in the process, you can aim toward creating projects that are more collaborative and ultimately more successful. Learn why it’s critical to: – Restate, in your own words, your perception of the project. – Boldly ask, “So, what do you want from me?” – Authentically and directly tell the client what you want from them. – Test for client commitment and control.

Presentation Slides »